Orders & Payment
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Apple Pay, and Google Pay. All payments are processed securely through Stripe.
Can I cancel my order?
You can cancel within 2 hours of placing your order. Contact us at orders@jungleetoys.com. After this, you can still return items using our 20-day returns policy.
Delivery
How much does delivery cost?
Standard delivery (3-5 days): £3.99 - FREE on orders over £30. Express delivery (1-2 days): £6.99
Can I track my order?
Yes! Once dispatched, you'll receive a tracking number via email and SMS.
Returns
What is your returns policy?
We offer a 20-day money-back guarantee. See our Returns & Refunds page for full details.
Product Safety
Are all toys safety tested?
Yes! All our toys comply with UK and EU safety standards (EN71, CE marking, UKCA marking).
Still Have Questions?
Our customer service team is here to help:
Email: orders@jungleetoys.com
In-person assistance: grace@jungleetoys.com
Phone: +44 7342224136
Hours: Monday-Friday, 9am-5pm GMT